FAQ

Shipping and Orders

In stock orders are processed within 24-72 hours via method selected at checkout. Please note, orders that include a PRE-ORDER will ship complete when the PRE-ORDER arrives. Review our entire shipping policy here!

Our team ships all in stock orders within 24-48 business hours. If your order includes a PRE-ORDER, it will ship complete once the PRE-ORDER arrives. If you would like your shipment to ship partial, please contact the store and speak to our fulfillment team to arrange for an additional fulfillment.

Due to the fast-paced nature of our industry, we cannot guarantee any cancellations or changes once your order has been completed, but on occasion, we are able to make changes to an order if it has not yet been processed and shipped. Orders that have already shipped cannot be edited or canceled. If your order has already been dispatched, our fulfillment team will be happy to set up a return for you. Please note that we will not be able to accept a return for any items marked as Final Sale. You can find a list of those items in our return policy, outlined here. If you want to cancel or make changes to your order, please reach out to our fulfillment team by calling the store at 864-223-7886.

We ship according to the shipping method selected by the customer at checkout. USPS First Class Mail is $7.95 and does not include insurance. Orders over $100 qualify for FREE First Class shipping. USPS Priority mail is $9.95 and does not include insurance. UPS Ground is $15.00. We offer RUSH Shipping and Processing for $24.95. This option will expedite the order and will be shipped via the fastest delivery method out of the options listed above. Please contact the store directly at (864) 223-7886 if you would like an alternative shipping method such as Next Day Air.

Yes! We offer RUSH Shipping and Processing for $24.95. This option will expedite the order and will be shipped via USPS Priority Mail or UPS Ground, whichever is quickest. Please contact the store directly at (864) 223-7886 if you would like an alternative shipping method such as Next Day Air.

The Frilly Frog is not responsible for packages that are lost in transit with USPS, FedEx or UPS. We strongly recommend purchasing Route Package Protection at checkout. Please see the Route Protection Policies here.

Refunds/replacements are not guaranteed if the order was delivered to the correct address. If your package is lost, please take the following steps:

1. Contact the local USPS/FedEx/UPS office. They will be able to locate the carrier that was responsible for delivering your package.

2. File a claim with USPS, FedEx or UPS. 

What is Route Package Protection?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.

Route Protect

Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.

Purchased Route Protect and need to file a shipping issue? File here

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here

Haven’t downloaded the app yet? Download here

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free! 

Split your payment into 4 interest free payments paid every 2 weeks through AfterPay. You must have an account through AfterPay to use this payment method, and your order must total over $99. This does not delay shipment in any way, and your items will ship as soon as possible.

The Beaufort Bonnet Company is available to purchase by contacting our store. Please call the store directly at (864) 223-7886 to order. We will send an invoice, or we can accept payment over the phone.

Returns and Exchanges

Our team will gladly accept eligible returns for store credit. Online order returns must be postmarked within 10 days of the delivery date, and in store purchases must be returned within 10 days of purchase. The package must include an RA#. Please see RA# request information below.

Please verify your item is eligible for return by visiting and reviewing our return policy. After verifying your item is eligible for return, please send an email to our fulfillment team at orders@thefrillyfrog.com and include your name, order number, item you wish to return/exchange, and reason for return/exchange. You will be issued an RA#. Please note that all sale items are final sale and not eligible for return or exchange. Return items must be unwashed and unworn with original tags attached. We will issue a store credit for your return. The customer is responsible for return postage, and the return must be postmarked within 10 days of the original delivery date. Please review our complete return policy before submitting a return email.

Our team is happy to help you with an exchange if the item needed is in stock. Please verify your item is eligible for exchange by visiting and reviewing our return policy. After verifying your item is eligible for exchange, please send an email to our fulfillment team at orders@thefrillyfrog.com and include your name, order number, item you wish to exchange, the reason for exchange, and the item you would like to exchange for. Please note that all sale items are not eligible for exchange and are final sale. We will provide you with instructions on how to initiate the exchange via email. The customer is responsible for return postage, and the return must be postmarked within 10 days of the original delivery date. Please review our return policy to verify your order is eligible for exchange.

- Monogram and personalized items
- Any items purchased on sale or with a promotional code
- Undergarments
- Face masks
- Books and toys
- Jewelry
- Eatware and teethers
- Hair accessories
- Socks and tights