Return Policy

We will gladly accept returns/exchanges within 10 days of the original ship date. Email us at customerservice@thefrillyfrog.com for an RA.  Packages will not be accepted without an RA attached. Original shipping fees are not refundable, and the buyer is responsible for return shipping cost. Please ship back via trackable shipping method.

Returned items must be in original condition, with tags attached. This includes  unworn, free of smoke, pet hair and any odors. JEWELRY and HAIR accessories are FINAL SALES.

All CLEARANCE ITEMS and SALE ITEMS are FINAL SALE and cannot be returned.
If you receive a gift from our store you are welcome to exchange it for other items of equal value or for store credit.

 If you decide to do a store credit we will send you a store credit code via email.  We do not offer any refunds at this time. The only reason a full refund should be issued is if you receive a damaged item.

We do not offer price adjustments. 

Please allow 5-7 business days to process your return once we receive it.  

SHIPPING INFORMATION
All orders are processed within 24-48 Hours by USPS
Personalized items allow up to 1 week.

If you have any further questions regarding returning any items or have any questions please do not hesitate to contact us via phone (864) 223-7886 or by email: customer service@thefrillyfrog.com